Education and training in a compliance program primarily aim to

• A. Ensure staff understand rules and comply with relevant policies.
• B. Increase revenue from concessions.
• C. Reduce travel costs.
• D. Influence admissions decisions.

Answer: (A)

Education and training in a compliance program focuses on giving staff a clear understanding of what is allowed, what is prohibited, and how to apply policies in real work situations. When people know the rules and the procedures, they can act consistently and ethically, reducing the risk of violations and the consequences for themselves and the organization. This practical knowledge—how to recognize potential issues, follow the proper steps, and seek guidance when in doubt—keeps behavior aligned with policies and regulatory requirements.

The other potential goals—driving more revenue from concessions, cutting travel costs, or swaying admissions decisions—do not reflect the purpose of compliance training, which is to promote lawful, ethical conduct and prevent violations.